“UNSW was looking for the services of a well-regarded and capably resourced independent provider to engage, manage and payroll our contractors.

On an annual basis, we require the services for approximately 100 IT contractors across the university. It was important that we partnered with a provider that had the people, processes and technology necessary to support our contractors and the valuable work they do for the university.

CXC provided us with a comprehensive contractor management solution that met our business objectives. Combined with their dedicated account manager, CXC provided us with a sophisticated system to streamline the onboarding, management and disengagement process.

Using intelligent journeys and automatic notifications, all UNSW contractors receive welcome emails and SMSs, ensuring they have all the necessary information prior to starting work. The Talent Team and hiring community have complete visibility of contractor end dates, and access a simple online form to extend or disengage a worker.

The automation from their system, combined with the personal interaction from account managers, has dramatically increased the efficiency of our onboarding process, while ensuring our contractors feel valued.

Currently, CXC are supporting us with a system integration solution for our applicant tracking solution, streamlining the process from recruitment to offer.

In 2021, we also plan to expand CXC’s contractor workforce payroll solution across the entire university.”