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CXC empowered this IT services company to overcome talent roadblocks, reduce turnover, and attract top-tier tech talent by delivering flexible, innovative workforce solutions tailored to their unique challenges.
Challenge
This IT services client based in the Philippines’, faced significant challenges in sourcing and managing its contingent workforce. Their existing vendors provided inflexible solutions and subpar quality candidates, particularly in high-demand roles such as software development, cybersecurity, and network engineering.
The company struggled with:
- Attracting and retaining top-tier talent in a competitive job market with high turnover rates.
- Finding permanent headcount alternatives and relied heavily on contractors to meet their workforce needs.
- Balancing operational needs with rigid onsite arrangements, which hindered talent attraction and retention.
- Converting contractors to permanent employees, as some vendors resisted supporting this “try-before-you-buy” model.
Solution
CXC partnered with this IT services company to address their workforce challenges through a tailored approach:
Crafting an Employer Value Proposition (EVP)
- CXC helped position the client as an attractive employer, enhancing its brand to attract more candidates. This initiative also showcased the benefits of working onsite, focusing on exposure to innovative projects and learning opportunities.
Stakeholder education and expectation management
- Educated the client’s stakeholders about the talent market, ensuring realistic expectations.
- Encouraged hiring based on attitude and cultural fit, even if candidates didn’t meet 100% of the technical requirements, fostering loyalty and reducing turnover.
Facilitating contractor conversion
- Retained a high-performing contractor who was considering overseas opportunities by negotiating an attractive offer and transitioning him to a permanent role.
- Demonstrated flexibility by tailoring solutions to individual contractor needs, such as a hybrid work arrangement based on proven deliverables, improving retention and productivity.
CXC’s partnership delivered measurable and qualitative improvements for the client:
Results
Reduced turnover
- The proactive approach to retaining high-performing contractors strengthened workforce stability.
Enhanced flexibility
- Proved the viability of hybrid work models by negotiating tailored arrangements for contractors, improving satisfaction and productivity.
Improved talent acquisition
- The EVP initiatives led to increased interest from candidates, especially those willing to work onsite, boosting the talent pipeline.
While confidentiality constraints limit direct client quotes, the success of this partnership underscores the effectiveness of CXC’s comprehensive and adaptive workforce management solutions.
